Faq Center
Welcome to the FAQ center of www.pawflask.com! We have compiled frequently asked questions about our products, orders, shipping, and after-sales service to help you quickly find the answers you need.
1. Product Information
Q: Which pets are suitable for the portable pet water bottle?
A: Our portable water bottles are suitable for various small to medium-sized pets, such as dogs and cats. Each product page indicates the applicable size and capacity; please refer to the description before purchasing.
Q: Are the portable water bottles safe and non-toxic?
A: Yes! All our products are made with food-grade materials, BPA-free, safe and reliable for pets to drink from.
Q: Can the portable water bottle hold hot water?
A: Most portable water bottles are suitable for room temperature or cold water. Please refer to the specific product description to avoid damage to the material or scalding your pet with hot water.
2. Orders and Payment
Q: What payment methods are supported?
A: We support major credit cards (Visa, MasterCard, Amex), debit cards, and secure payment platforms.
Q: Can I modify or cancel my order after submission?
A: After submitting your order, if it has not yet been shipped, you can contact customer service to modify or cancel it. Orders cannot be canceled after shipping, but you can follow the return and exchange process.
3. Shipping and Delivery
Q: How long does it take to receive goods within Canada?
A: Orders are usually shipped within 3 business days, and delivery time varies depending on the region, generally within 7 business days.
Q: How much is the shipping fee?
A: Shipping fees will be displayed on the checkout page, calculated based on order weight and delivery region.
4. Returns and After-Sales Service
Q: How do I apply for a return or exchange?
A: If there are quality issues or shipping damage, please contact customer service within 7 days of receiving the goods to submit a return or exchange request and retain the original packaging.
Q: Do I need to pay for return shipping?
A: For returns or exchanges due to product quality issues or shipping damage, we will cover the shipping costs. For returns or exchanges not due to quality issues, the shipping cost will be borne by the customer.
Q: What after-sales service guarantees are available?
A: We provide high-quality after-sales service to ensure every customer is satisfied. If you encounter any problems, please feel free to contact us, and we will resolve them as soon as possible.