Delivery And Shipping

1. Shipping Coverage

We offer shipping services within Canada and internationally.
International shipping is available to most countries and regions, but some remote areas may be excluded.
If your destination is outside our shipping coverage area, your order cannot be completed.

2. Shipping Partners

We partner with the following logistics companies to ensure efficient and secure delivery of your orders:
Within Canada: Canada Post, UPS Canada, FedEx Canada
International Shipping: FedEx International, DHL Express, UPS International
Local certified courier services may be used in special regions to ensure timely delivery.

3. Shipping Time

Within Canada: Order processing takes 3 business days, and delivery usually takes 7 business days.
International Shipping: Order processing takes 3 business days, and delivery time varies depending on the destination and customs clearance, generally 20 business days.
Shipping time may be extended for remote areas or during holidays.
Note: In case of severe weather, natural disasters, or force majeure events, shipping time may be extended. We will notify customers via email or phone.

4. Import and Customs Clearance Standards

Domestic Shipping: We follow Canada Post and logistics company shipping regulations to ensure safe delivery of goods.
International Shipping:
All goods must comply with the import regulations and pet product standards of the destination country.
Customs duties, import taxes, and other fees may apply and are the responsibility of the recipient.
Please ensure you provide accurate recipient information for smooth customs clearance.

5. Tracking

After each order is shipped, we will provide a tracking number. You can track the delivery status in real time through the logistics company’s official website or our website’s order system.
If you do not receive your goods after a long time, please contact customer service immediately, and we will assist you in tracking and resolving the issue.

6. Shipping Liability

We strictly package goods before shipment to reduce the risk of damage during transportation.
We will actively assist in cases of delays or damage caused by force majeure during transportation, but we do not assume full legal responsibility.

We are committed to providing safe, fast, and reliable domestic and international shipping services, allowing you and your pet to enjoy a worry-free shopping experience.