Refund And Returns Policy
At www.pawflask.com, we are committed to providing you and your pet with high-quality products and services. If you are not satisfied with your purchase, please refer to the following return and exchange policy.
1. Scope of Application
This return and exchange policy applies to pet travel cups purchased through this website.
Returns and exchanges are only applicable in cases of product quality issues, shipping damage, or incorrect items received.
Special promotional items may not be eligible for returns or exchanges; please refer to the product page description.
2. Return and Exchange Time Limit
Please submit your return or exchange request within 7 days of receiving the product. Returns and exchanges will not be processed after this period.
3. Return and Exchange Conditions
The product must be in its original packaging, unused, and include all accessories and gifts. Products with damaged appearance, missing accessories, or signs of use will not be eligible for return or exchange. If the return or exchange is due to personal reasons, you may be responsible for the shipping costs.
4. Return and Exchange Process
Contact Customer Service: Send your order number and a description of the problem.
Customer Service Review: We will review your return or exchange request within 3 business days and provide a solution.
Return the Product: Return the product to the return address and using the method provided by customer service.
Refund/Exchange:
Refund: After confirming the returned product is in good condition, the refund will be processed within 7 business days.
Exchange: After confirming the returned product is in good condition, the replacement product will be shipped as soon as possible.
5. Shipping Damage or Incorrect Item Received
If the product is damaged during shipping or you receive the wrong item, please submit a request within 7 days and provide photographic evidence.
We will cover the return and exchange shipping costs and promptly resend the correct product or issue a refund.
6. Contact Information
For returns, exchanges, or any questions, please contact:
Email: plenum@pawflask.com
We are committed to providing you with safe and convenient return and exchange services, ensuring a worry-free shopping experience for you and your pet.